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At Bolab Limited, we aim to ensure that your skincare products reach you safely, promptly, and reliably. This Delivery Policy explains how we handle the dispatch and delivery of orders placed through our website www.bolabskincare.com, including delivery times, charges, and responsibilities.
We offer free standard delivery on all orders within mainland United Kingdom. For customers who wish to receive their products more quickly, premium delivery services, such as next-day are available at an additional cost. Any charges for premium delivery will be clearly displayed at checkout prior to completing your purchase.
Standard delivery within mainland UK typically takes 3–5 from dispatch. Premium delivery options, where selected and paid for, will be delivered according to the timeframe specified at checkout. Delivery times are indicative only. While we make every effort to meet these timelines, delays may occur due to factors beyond our control, such as courier issues, public holidays, or supply chain disruptions.
All orders are subject to product availability. If a product is temporarily out of stock, we will notify you of any delay. Products placed on back-order will be dispatched as soon as they become available. You may cancel back-order items before dispatch in accordance with our Returns & Refunds Policy.
Once products have been dispatched and delivered to the address provided, the risk passes to you, the customer. It is your responsibility to ensure that the delivery address is correct and accessible. We are not liable for delays or losses caused by incorrect or incomplete addresses.
At present, we only deliver to addresses within mainland UK. Any deliveries outside this area will be handled on a case-by-case basis, and any associated delivery charges will be communicated at the time of order.
If you experience any issues with your delivery, please contact us immediately at info@bolabskincare.com. We will work with our courier partners to resolve the issue promptly.